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Design Document: Museums of Paris, France
This eLearning course was designed to improve customer ratings for a (fictitious) travel company, Voyages by CC, by improving travel agents' knowledge of the most visited museums in Paris, France. The goal was to better pair client's preferences with museum choices thereby providing an improved travel experience which would boost the company's museum match rate and return its overall rating to 5/5 stars.
Additional deliverables: eLearning Course, Storyboard (below)
Storyboard: Museums of Paris, France
This comprehensive design project addresses the falling museum match ratings of a travel company that specializes in European travel, specifically budget travel for small groups and couples. The primary goal is to provide training to the new-to-Paris travel agents as well as to provide a "refresher" course for all agents. This module supplies the audience with the knowledge required to properly pair museums with the clients' preferences.
Additional deliverables: eLearning Course
Design Document: Knowing Your Health Insurance
This eLearning course clarifies the health insurance benefit for new employees of Voyages by CC. It offers a solution for both the management and the new employees by providing detailed explanations without interrupting travel services.Â
Additional deliverable: eLearning Course
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